Network Site Reliability Engineer / DevOps

Who We Are
The Network Engineering & Operations team is changing the way we run Cisco’s operations by using outstanding network technology and meaningful data insights. For us to deliver the best customer experience, we need phenomenal talent and the right skills to be successful. Together, we will reinvent the Cisco network experience and showcase the power of Cisco: our people, products, processes, systems, and data. We'll drive the latest Cisco technologies and capabilities to our access networks, demonstrating the value of our products in a Cisco-on-Cisco and Customer Zero approach.

What You'll Do
As a member of our Network Access & Hybrid Work organization, you'll help redefine how we deliver our in-building and at-home networks for all of Cisco's workforce. You'll be part of an agile DevOps and SRE team centered in the Asia-Pacific region, working with peer teams globally. Operating using the ITIL framework and automating our network capabilities across wired, wireless and home / remote / VPN solutions will be the core of your job as we run and life-cycle our Cisco enterprise network using may Cisco products.
 
Key Responsibilities
·   Develop, maintain, and operate software that automates the deployment, scaling, and operations of infrastructure and applications.
·   Ensure the reliability, availability, and performance of services.
· Respond to incidents, mitigate and analyze them, and participate in a 24/7 on-call rotation.
·   Create sustainable systems and services through automation and uplifts.
·   Balance feature development speed and reliability with well-defined service level objectives.
· Develop and maintain solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring.
·   Continuously improve system infrastructure and processes to eliminate manual intervention.
·   Work closely with development teams to ensure that platforms are designed with "operability" in mind.
·   Participate in system design consulting, platform management, and capacity planning.
·   Create and maintain documentation on system design and operation.
·   Conduct post-incident reviews and drive root cause analysis and resolution.
 
Who You'll Work With
You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You will be part of an outstanding cast of IT networking professionals who are passionate about what they do, work hard, strive for operational excellence and care about their customers. The team culture is collaborative and fun, where thinking creatively and exploring on new insights is encouraged. You have an opportunity to influence a group of dedicated network engineers and provide business-impacting value. Come prepared to be encouraged and inspired.

Who You Are
We’re looking for a dynamic and creative engineer who relishes the opportunity to deliver network capabilities to the world's leading network company
Minimum Qualifications
·   Bachelor's degree in computer science, or a related field, and 3-5+ years of relevant work experience
·   Familiarity with Python
·   Willingness to provide on-call support
·   Accepting of limited travel for site turn-up or operational work
·   Understanding of networking concepts and terminologies
·   Ability to work in a global team and speak English

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.