🚀 Shipping & returns
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Shipping, returns & refund
Shipping costs
| Standard delivery | FREE for orders of $49+ |
| Special delivery | Next day tracked $7.99 |
| Repeat delivery | 5% OFF + FREE standard delivery |
Dispatch & delivery timings
Shipping Zone
Currently we only ship to 48 main states in US. We do not ship to Hawaii, Alaska, PR or any other remote area or military zone.
Order Processing Time
We process orders from Monday to Friday. Orders are typically processed within one day after you place the order. Orders in weekends are processed on Monday.
Delivery Time
We ship from our warehouse in LA with USPS. Orders are typically delivered within 3-5 business days, depending on your location.
Weekend deliveries
If you order by 2pm on a Friday and choose next day delivery, you'll receive your order on Saturday.
If you order after 2pm on the Friday, next day delivery will arrive on the Monday.
Orders aren't processed on Saturday or Sunday, and deliveries aren't made on Sundays. Everyone needs their rest, after all!
Any orders placed at the weekend will be processed on Monday.
Backorders
In the event that your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be canceled from your order. You may reorder once they become available again.
Return and Refund Policy
You can buy with confidence knowing that you have 14 days to let your furry friend try our products. If your pet did not like it and you want to return, kindly read our return policy and follow the return procedure below.
To return Petree Litter Boxes, you should first reach us at bouchaib@xiaominion.com.
Within 14 days, if you want to return because of machine malfunction, then we will handle the return free of charge. If you want to return because of your personal reasons, you are responsible for return shipping costs, which are typically $20-$40, depending on where you live.
Please note that accessories and opened food are non-refundable.
Return Policy
1. You need to contact us by email first to let us know you are returning the product in advance. If you just directly return the product or reject the delivery without letting us know, there will be a $60 restocking fee per item.
2. Please make sure the item is clean and carefully packed to avoid any damage during shipment. Packing with the original materials is your best and most eco-friendly option. Once we receive the product and verify its condition, we will issue a refund to you within 7-10 business day.
3. If you return the item with used condition, we will charge a cleaning fee $80 per machine and restocking fee $60 per machine. In total we will deduct $140 per machine from the original price.
4. If you return the products to our warehouse under good condition, we will refund you the full price of your purchase within 3-5 business days after we receive the products.
Return Process
1. Please Send an Email to bouchaib@xiaominion.com titled with Return + Your Order Number. Please specify the reason of your return.
2. We will send you a return address. Please carefully package our product in original condition and provide us the tracking number.
4. Once the package got returned to our warehouse in US, we will check the condition of the product and restock the item.
5. Once all the above steps are completed, we will start the refund process.
6. You will receive your refund in your purchasing card/paypal within 3-5 days.
Refund Policy
1. If you return because you receive damaged product, we will issue full refund including shipping cost.
2. If you return based on other reason than damaged goods, we will refund you the product price but we will not cover the shipping fee. We provide a return label, but we will deduct a shipping fee $70 when refunding.
3. You will receive your refund in your purchasing card/paypal within 3-5 days after we finish the return process.